Question 1

What kind of products do you sell?

Accepted Answer

We specialize in used and refurbished laptops, desktops, and monitors sourced from corporate off-lease IT equipment. All units are tested, graded, and audited before resale.

Question 2

How are your products graded?

Accepted Answer

We use a standardized grading system from Grade A (like new) to Grade D (for parts/repair). Each product listing includes clear grading details for transparency.

Question 3

Can I request a custom order or bulk purchase?

Accepted Answer

Yes! We welcome bulk orders and can customize quotes based on your quantity and specs. Contact our sales team directly for large volume pricing.

Question 4

Do you provide pictures or audits before shipping?

Accepted Answer

Yes, for bulk and export orders, we provide audit reports and packing pictures upon request.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship globally with reliable freight partners. You can also arrange your own shipping if preferred.

Question 6

How long does it take to process and ship an order?

Accepted Answer

Orders are typically processed within 2–3 business days once payment is confirmed. Shipping timelines depend on destination and carrier.

Question 7

Can I use my own freight forwarder?

Accepted Answer

Absolutely. Just let us know your preferred forwarder and we'll coordinate the pickup from our warehouse.

Question 8

What payment methods do you accept?

Accepted Answer

We accept wire transfers and ACH. Full payment is required before the release of goods.

Question 9

Do you offer net payment terms?

Accepted Answer

At this time, all orders require 100% prepayment.

Question 10

Do your products come with a warranty?

Accepted Answer

Yes, we offer a 30-day Return-to-Base (RTB) warranty on most items unless otherwise stated. Warranty covers functionality, not cosmetic defects.

Question 11

What is your return policy?

Accepted Answer

You must report any issues within 21 days of receiving the goods. All returns are subject to internal review and require serial number tracking.

Question 12

Do you accept returns on Grade D or "AS-IS" items?

Accepted Answer

No. Grade D units are sold as-is, without warranty or guarantee.

Question 13

How long have you been in business?

Accepted Answer

We've been in the industry for over 25 years, serving clients worldwide with reliable IT hardware solutions.

Question 14

Are you a broker?

Accepted Answer

No. All inventory is owned, tested, and shipped by us directly from our warehouse in Canada.

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